Frequently Asked Questions
The most common questions about the SafeKey app.
- How and why should I install the native App (iOS/Android) instead of using the App in a web browser?
- The app is telling me that my test is not valid!
- I have a problem with the Test Device!
- I uploaded a test result, but it does not show up in my "Past Results"!
- I left the app in the middle of a test, and now my test is gone!
- Help! I can't see a "completed" or "next" or "submit" button.
- I'm unable to submit results or use the App even though I have cellular connection.
- Why do you report results to public health agencies?
- I want to delete my account.
- What is a User Profile?
- Oops! I submitted a result incorrectly! What now?
- I can't see the name of the test subject in my past results.
- I'm seeing unusual "Network Errors"
- Why is there a play/pause button on my camera view?
- Why am I being asked to allow access to my device camera?
- My device camera isn't working!
- I am having trouble scanning the QR on the test device!
- The app indicates that my test expired. Why?
- I need more help!